FAQ & RESOURCES CENTER

TROUBLESHOOTING

As with all devices using radio frequencies, the immediate environment can affect the quality of the video streaming of a LOOK-IT camera.

  • Move to another location and try your camera again. See if the image improves.
  • Turn the WI-FI OFF on your smartphone and see if the image improves. On some smartphone, having the WI-Fi connected to a network can slows down the Bluetooth connection and affect the video quality.
  • Some Applications may interfere with the LOOK-IT App functionality such as Bluetooth key finders. Turn these devices off and try again to see if the are the causes.
  • You might be out of the Bluetooth range of the camera. Typically, you should get around 25m of distance depending on the surrounding radio and physical interferences.

  • Your smartphone Bluetooth is set to "ON"
  • The smartphone you are using is the device that was paired with the LOOK-IT™ camera.
  • You are in the range for the Bluetooth to work, typically 25m or less
  • You have the latest updated software for your LOOK-IT™ camera
  • You have the LOOK-IT™ app on your smartphone and you are logged in.
  • Check in your smartphone Bluetooth® setting and see if the device "Look-It cam xy" is in the paired device section


Android® The LOOK-IT™ app has to be running in order for the camera to work. You can see this on the notification bar on the very top, at the left of your screen.
If you have turned OFF you smartphone, the LOOK-IT™ application was also shut down. Restart the LOOK-IT application once, it will stay running until you turn OFF your phone.

On some Android® smartphones (such as ASUS®), the default settings wont keep the LOOK-IT™ application running. In this case, go to the APP settings and changes the configuration of the LOOK-IT™ app for it to stay running

iPHone® The LOOK-IT™ app will stay running as long as it has been opened once. That is even if the smartphone was shut OFF and restarted.                                     
Do not try to stream using the remote control while the LOOK-IT™ app is in the foreground, go in your home page of your smartphone (iPhone will not launch video with the remote control while in the LOOK-IT app).  

Reboot the Look-It camera:
Try to reset the LOOK-IT™ cam. In the application menu, under My Camera, click on your camera. Under "Camera Management" menu, find the 'Reboot Camera' function. Click on it, this will reset the camera.

Remote control battery
If there is no activity, do the following. In the LOOK-IT app, go to "My Camera" and click on your camera. Click on Launch Video.
If the video is now working and will not work with your remote control, there might be an issue with the remote control. Verify that the battery in the remote is still good
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 The LOOK-IT camera will only connect and stream to the smartphone it was originally paired with.
Look in your Bluetooth settings of your smartphone in "MY DEVICES". You should see a device called "Look-it Cam xy" (your camera).

"Look-It cam xy" isnt my Bluetooth® settings:
Is it possible that you have deleted this device from your Bluetooth® settings? The LOOK-IT camera will still have your smartphone in its memory.

To recover it: While in your smartphone Bluetooth settings, press on the center button of the remote control. A Pairing request should appears, enter the pairing code 1-2-3-4. 
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If you never paired this LOOK-IT™ camera to this smartphone, and you are trying to stream video on a new smartphone. 

Once your LOOK-IT™ camera has been paired to a smartphone, you will then need to transfer the pairing. You will never see the Bluetooth device "Look-It cam xy" advertize and you wont be able to pair to it if you dont do so. 

Go to : "Pairing my new smartphone to this camera" instructions

Even if you are logged into your account, your new smartphone isn’t the one that was paired with your device. You will need to 'erase' your old smartphone from your LOOK-IT Camera memory. Then, you will need to PAIR your new smartphone to your LOOK-IT.

1- With your LOOK-IT camera near you. Click on the camera in your account. 

2- In ‘Camera Management', click on ‘Pairing my new smartphone with this
camera’.  
*You smartphone may ask you to accept PAIRING. Please accept

This will reset your camera’s memory. The activation button behind the camera will start to flash constantly for 2 minutes. You now have 2 minutes to do step 3.

3- While the LED is flashing, go to your Bluetooth settings and find your camera to pair with (device will be "Look-it cam xy") . Use pairing code 1-2-3-4 and wait for the pairing process to resume.
*on iPhone®, press on ALLOW when the notification appears

Your new smartphone will now be working with your camera

* If the you have waited more than 2 minutes to pair your new smartphone, the PAIRING mode has resumed. Press on the activation button for 4 sec OR redo the operation starting from step 1.

You need to be connected to your camera in order to have the "Camera Management" menu functions available. 
GRAY (button or text)= Not connected and inactive
BLUE (button or text)= Connected and active

* The connection is made with the BLE device "LW RVD ble or Look-It ctrl"

If the text or buttons does not turn BLUE (active), there might be a few reasons why.
Verify these points or try the following solutions:

-    Make sure your Bluetooth settings of your smartphone is 'ON'
-    Your Smartphone and LOOK-IT camera may not be close enough to each other (2-4 meters). Get your smartphone closer to your LOOK-IT camera.
-    Your camera BLE device might connected to another device around you. If so, you will not be able to connect to it (Bluetooth® does not accept having 2 devices connected to it at the same time)
1- Look for smartphones or tablets that might be connected to your LOOK-IT in the surrounding area. See if they have the "LW RVC ble" or "Look-It ctlr" connected to them. Turn OFF their Bluetooth if you are not sure.
2- You can also move away from the current location with your LOOK-IT and your smartphone (100 feet away). This will disconnect any other devices that might be connected to your LOOK-IT camera.

-While in the the camera menu, wait until the "Launch Video or Camera Management" button turn blue. This could take a few seconds (more so with Android®)
- Close the application and re-open it. Return to your camera and click on "Camera Management" menu, it will try to re-establish the connection.
    
iPhone®
1. Go to your BT settings of your smartphone. Look for "LW RVC ble or Look-It ctrl" device that is currently paired to your smartphone. Forget or Remove this device.
2. Go back to Camera Management and accept the pairing request to the BLE device when asked.

Android® 
1. Go to your BT settings of your smartphone. Look for "LW RVC ble or Look-It ctlr" device that is currently paired to your smartphone. Forget or Remove this device.
2. After your removed the device, turn OFF your smartphone (Power OFF) and restart it (Turn it back ON). Go back to Camera Management
3. Wait until the "Camera Management and Launch Video button" to turn blue. The functions will now be available to use.
NOTES: Some smartphone will be asking for the permission to pair with "LW RVC ble or Look-It ctrl". Please accept.
The BLE device can also be seen with a different name, all depending on the model and make of the Android smartphone. Please look for also for:
“keyboard and input device”
OR
A device with a name that has random numbers and letters (ex: C8:FD:19:55:D9:96). The last 2 digit (96 in this case) should match the last 2 digits of the device ID as per the serial number tag.

This could be a sign of a weak remote control battery. Have a technician verify the battery or change the battery. Battery is a coin cell lithium type #CR2016

Please see if these characteristics matches your LOOK-IT camera:
1-    The serial number is starting with: 1704RVCxxxxx
2-    In the back of the LOOK-IT camera, the activation button is Black (Not Clear)
3-    The battery and circuit board covers have a total of 8 stainless steel screws 


If your camera perfectly match all these specifications, they cannot be updated to the latest software and will not connect to your smartphone.
Please contact our technical support http://lookitcam.com/EN/Contact_us.aspx having your serial number handy.

-    If the LOOK-IT™ camera you are trying to pair is already paired with another smartphone, it will not advertize. So it is normal that you cannot see it in the devices available to pair of your BT settings.

To activate the pairing mode of your LOOK-IT™ camera:
In the back of the LOOK-IT™ camera assembly, Press on the activation button and hold it for 4 seconds. Release the button. The button will start flashing RED.

- If the button is flashing constantly for 2 minutes then the LOOK-IT™ camera is ready to be paired. After 2 minutes, you will have to repress the button to restart the pairing process if no pairing has been performed during this time.

- If the button is flashing 2 or 3 times, then Pause, then flashing a number of time and stop then your LOOK-IT™ camera is paired to a smartphone. If it is paired with a smartphone, find the smartphone that is was paired with and use Camera Management menu to release the camera
OR
log into the account that originally had this camera installed in and use Camera Management menu to release the camera
OR
click on Add a Camera to restart the setup process.

- When asked, press on the clear activation button in the back of the LOOK-IT™ camera for 4 seconds, then release. Make sure the activation button is flashing.
-  Go to your BT settings of your smartphone. Look for "LW RVC ble" in the devices paired to your smartphone. If this device is present, Forget or Remove it from your Bluetooth paired device.
(Android®) after this step, Turn OFF your smartphone and restart it.) 
Go back to the application and restart the "Add a camera" process
- When you are asked to pair with "LW RVC ble", accept it.

If the LOOK-IT™ camera is not working or it operates erratically: -    Make sure you have the latest LOOK-IT APP installed on your phone
-    Please check for available software updates for your LOOK-IT camera and install it. For detailed update instructions, please see “How do I update the software on my LOOK-IT camera” -    Press the activation in the back of the LOOK-IT camera and hold for 4 seconds. Release.
If the activation button doesnt flash at all, perform a software update to the camera. -    If a software update has been performed lately and you are now having erratic operations of the LOOK-IT camera, there might have been some corruption during the update process. Redo the software update process again.

My Android smartphone is asking me to shut down the LOOK-IT™ app since it reduces the battery life.
The LOOK-IT application has an insignificant affect on your smartphone battery life.
Some Android Smartphone will automatically shut down app that are open and not being in use for a period of time. You can go to your smartphone power management settings and turn this feature off for the LOOK-IT™

Q: Clicking on yor camera in the My Camera menu (camera is installed in the account) the smartphone cannot turn 'Launch Video' button ON (button is gray) AND/OR the Menu in Camera Management is not active (menu items are gray)

A: go to the Bluetooth settings, turn the Bluetooth OFF and then back ON. Go back to YOUR CAMERA menu and wait a few seconds for the 'Launch Video button to turn blue

Specific smartphones issues
Samsung® J3
- Video Lag. The BT connection of the smartphone can be intermittent causing some lag on the video streaming in some occasion

LG G6
A parameter in this device should be set for better performances of the LOOK-IT application:
Settings / General / (in Phone management) Battery & Power supply / click on ‘Battery usage’ In Battery optimizations section, click on ‘Ignore optimizations’ / scroll to LOOK-IT app and switch to ‘ON’&

ASUS®
View the optimization and energy conservation settings of the Battery. On some of these devices, the LOOK-IT ™ application may be forced to stop automatically after a period of time as an attempt from the smartphone to conserve energy. Cancel this setting for the LOOK-IT ™ app.

Automated 'Black Dot' missing the 'Allow' button:
On the video launch process, iPhone will pop a notification window ask you to authorize the connection with the LOOK-IT camera. The LOOK-IT will press on the 'ALLOW' button for you. sometime the LOOK-IT can be missing the target. The common reason is that the LARGER TEXT SIZES has been activated in the iPhone® (Settings/General/Accessibility/Larger Text/Larger Accessibility Sizes)
Otherwise, if you change the text size without activating LARGER TEXT SIZES, the LOOK-IT™ will adjust accordingly after the video has been riunning for at least 10 seconds. If the target is missed, please press on this 'ALLOW' button manually

Camera Management function are not operational (grayed out)
These funtions are related to the "LW RVC ble" device in your Bluetooth settings.
-    If you have deleted and re-installed the LOOK-IT application, the previously installed application has memorized that the "LW RVC ble" was already paired (in your Bluetooth® settings). Deleting the original application also deletes this knowledge. 1-Go to your Bluetooth® settings and 'forget' this device". 2-Return to the "Camera Management" menu and your smartphone will prompt you to pair with "LW RVC ble". Accept the pairing. The functions will now be active.

The LOOK-IT™ application needs to be running for the LOOK-IT™ camera to work. When the application is running, you will see an Android® logo on the very top left of your screen (unless you turned off this notification in your settings). If the logo is not present, you will need to manually start the application once for it to be running again.

Why do I need to run the app again?
When the Android® smartphone is turned OFF and rebooted, the LOOK-IT™ application is also shut down. This is normal as the cellphone will shut down all apps on power off. 

Some Android Smartphone will automatically shut down app that are open and not being in use for a period of time OR will advise you to run a "power efficiency" optimization process which will shut down the application.  You can go to your smartphone power management settings and turn off this feature for the LOOK-IT™ app.

The LOOK-IT™ application has an insignificant affect on your smartphone battery life. It is not using any power at all, other than turning on the small robot logo in the notification bar.
Some Android Smartphone will automatically shut down app that are open and not being in use for a period of time OR will advise you to run a "power efficiency" optimization process which will shut down the application. You can go to your smartphone power management settings and turn off this feature for the LOOK-IT™ app.

PRODUCT RELATED QUESTIONS

When installing a new LOOK-IT Camera, Click on 'Add Camera'
This will launch the setup process automatically.

The setup process will perform a memory reset, removing any previously paired devices in thecamera. It will also update the camera to the latest firmware.

The Quick View remote comes with two auxiliary buttons that are programmed to launch Google Map and Apple Map.

On iPhone®: Apple® map is triggered by F1 and Google® map by F2.

Android®: Google® Map is triggered by F1

Yes, you can. The long cover in the back hides and protect the battery packs. Simply unscrew the cover and replace. The LOOK-IT camera system uses a specifically designed battery pack that can last for over 3 years in a normal operating condition. You can purchase a replacement battery through your LOOK-IT authorized retailers.

Currently, the LOOK-IT camera has been designed to fit North American licence plates with a common size of 6” x12” inches.

iPhone® 5 and up. Most Android® base smartphones with an OS 5.0 and up and equipt with Bluetooth 4.2. Note that BLE (Bluetooth® Low Energy) is required for updates and settings. Some Android® smartphones are not capable of BLE operation.
Please note that Blackberry® and Windows® base smartphones are not compatible.

Yes, it is. LOOK-IT is IP67 certified and works in temperatures varying between -30ºC and + 30ºC

The quick view remote uses a CR2016 type of coin cell and will last in excess of 1-2 years in normal use. Refer to the user guide for more information.

Yes, it can. The Quickview remote control contains 2 wires that can be physically connected to your vehicle backup light system (Black = ground, Red = signal) But this does require some technical knowledge. We strongly suggest you see a professional 12 volt technician or mechanic to perform the proper connections. We warn that you can seriously damage your vehicle wiring and electrical system and/or the Quickview remote control as a result of a wrong or faulty connection.

No. The only thing to do is to clean once in a while the camera lens located on your LOOK-IT licence plate holder.

LIGHTWAVE TECHNOLOGY INC. warrants that the LOOK-IT Wireless Rear Vision System will be free of any defect in materials or workmanship for the period of (1) year.

LOOK-IT was tested with many different hands free kits without any issues.

No data/WiFi or cell plans are required to use the LOOK-IT camera. But, you will need to use data or Wifi only in the cases listed below:
-    Download the LOOK-IT APP -     Create an Account -     Log in and Log out of your account -    Installing or removing a camera in your account

The video streaming will last for 30 seconds. You can extend by 30 seconds each time you tap on the screen while the video is running for a maximum of 90 seconds.

The application is essential for the LOOK-IT™ to stream the video to your phone. Without it, your camera will simply not stream video on your smartphone.

On an iPhone®, once you download the application and that you are log in, the LOOK-IT™ service will be running and will stay running as long as you have the app on your phone.

On an Android®, when the LOOK-IT™ app is launched, the running service will be confirmed by a small Android® icon appearing in the notification bar. When you turn off your smartphone et reboot it, make sure the icon on the notification bar is present. If not, launch the application once and it will stay running until your next shutdown.

TECHNICAL SUPPORT

There are 2 parts to the application
1- The LOOK-IT™ service.
The ‘service’ portion is essential for the LOOK-IT™ camera. Without it, video streaming will simply not work .

2- The graphical interface:
In other words, the settings portion of the app (Login, camera name, favorites, etc). The graphical interface can be “swiped" OFF with no adverse effect on the good operation of the service.

On an iPhone®, once you download the application and that you are log in, the LOOK-IT™ service will be running and will stay running as long as you have the app on your phone.

On an Android®, when the LOOK-IT™ app is launched, the running service will be confirmed by a small Android® icon appearing in the notification bar. When you turn off your smartphone et reboot it, make sure the icon on the notification bar is present. If not, launch the application once and it will stay running until your next shutdown.

Specialized apps made to reduce energy consumption or power management features on some smartphone can interfer with the LOOK-IT™ service and/or force it to a shut down. It would be important in that case to set an exception in the settings for the LOOK-IT™ app.
As this 'service app' does not use any noticeable amount of battery power, there is no need to worries about your phone battery life.  

Once you have a paired and installed your LOOK-IT™ camera to your smartphone, the LOOK-iT™ camera WILL NOT advertize itself to be paired again on your phone or any other devices.

If you delete (or Forget) the "Look-It cam" device from the Bluetooth settings (Look-It Cam xy), the LOOK-IT™ camera memory will still keep in memory your phone as being the device paired with it.
To recover the Bluetooth pairing:
1 - Make sure you have the LOOK-IT™ application running and that you are logged in.
2 - Go to the smartphone Bluetooth settings (with the BT switch ON)
3 - Press on the center button of the remote control, this will trigger the LOOK-IT™ Camera to send
4 - When you are asked to pair with 'Look-It Cam xy', enter code 1-2-3-4

You can also erase the pairing memory inside the LOOK-IT™ camera by going into your LOOK-IT™ application's "Camera Management" menu and trigger the "pairing my camera with my new smartphone" function. This will get the camera to erase any paired devices from its memory and allow you 2 minutes to pair a it.

You need to be connected to your camera with the Bluetooth® Low Energy (BLE) in order to have these functions available.
Text in GRAY= Not connected and inactive
Text in BLUE = Connected and active


In order to connect to your Camera Management menu to work, it is important:
* To know that your smartphone will only connect to the camera install in your account
* Your smartphone and your LOOK-IT camera be about 2-4 meters away from each other
* The Bluetooth settings on your smartphone needs to be turned 'ON'

The menu items are as follow:
Remove camera from my account
Pairing my new smartphone with this camera
Update the LOOK-IT camera's software
Passcode management (iPhone® only)


If the functions are not accessible, your BLE connection is missing. Refert to the article  
""Camera Management" menu item functions are not activating anything"" in the Troubleshooting section

You may want to remove your camera from your account in some cases such as:
- If you are selling your vehicle with your LOOK-IT camera
or
- If someone else will be permenately using the camera from now on and you want to transfer the ownership

Please note that you will need the smartphone your camera is paired with.
1-    In your LOOK-IT APP, click on "My camera"
2-    Choose the camera you wish to remove from your account
3-    Open "Camera Management"
4-    Choose "Remove camera from my account"

The application will make a connection to your camera, clear and reset the LOOK-IT camera pairing memory and remove the camera from your account. The Activation button will now be flashing red constantly for the next 2 minutes.

A new user can now setup a new account and follow the instruction to Add a camera to his account

You need this function when you have lost or changed your smartphone that was initially paired to your camera.
This will allow you to pair your new smartphone to your LOOK-IT™ camera and will delete the pairing of your old phone

1-    Download the LOOK-IT APP from the store and log into your account.
2-    In your LOOK-IT APP, click on "My camera".
3-    Choose the camera you wish to pair with your new phone.
4-    Open "Camera Management"
5-    Choose "Pair my new smartphone with this camera"

The application will make a connection to your camera, remove your old smartphone from its pairing memory. The Activation button will now be flashing red constantly for the next 2 minutes. During this time, your LOOK-IT camera is in pairing mode.

Now, you need to pair your new smartphone
1-     Go to your Bluetooth setting of your smartphone and find your LOOK-IT camera (Look-it Cam xy)
2-     Click on this camera and enter the pairing code 1-2-3-4
3-     Wait for the pairing process to complete
Your LOOK-IT application will open and will be streaming video.
Your new smartphone is now setup with your LOOK-IT camera

Updates are available to fix and/or add features to your LOOK-IT camera. It is important to keep your LOOK-IT up to date to take advantage of these features.
To Update the Software of your LOOK-IT camera, you will need to be in the connection range of your camera, in this case, from 2-4 meters.
1- Open the LOOK-IT APP and go to "My Camera"
2- Find the camera you wish to update and click on it
3- In "Camera Management" menu, Click on "Update the LOOK-IT camera's software"
4- The update process will start. You will need to wait until it is 100% done.

* While the update is in progress, do not walk away from the LOOK-IT camera with your smartphone until the update is complete.

* If the update has been concelled or terminated before its completion, your LOOK-IT camera will not be working until the update was completed.
Redo the steps to re-start the update process until it is complete.

Please see if the listed points matches your LOOK-IT camera:
1- The serial number is starting with: 1704RVCxxxxx
2- In the back of the LOOK-IT camera, the activation button is Black (Not Clear)
3- The battery and circuit board covers have a total of 8 stainless steel screws

If your camera perfectly match all these specifications, they cannot be updated to the latest software and will not connect to your smartphone.
Please contact our technical support http://lookitcam.com/EN/Contact_us.aspx having your serial number handy.

The LOOK-IT camera is using 2 different Bluetooth device to work. Bluetooth classic and Bluetooth Low Energy (ble)

Bluetooth classic: 'Look-It cam xy*' is the device you pair with the code '1-2-3-4'.  Once the 'Look-It cam xy' is paired to your phone, it will be responsible to stream the video on your LOOK-IT application

Bluetooth Low Energy: 'LW RVC ble ou Look-it ctrl" is a device that doesnt need a pairing code to connect to it. This device is responsible for many control options, such as setting your iPhone® passcode, or deleting the paring of your camera. This is medium is used for the functions in Camera Management. It will also prepare the Bluetooth classic connection to your iPhone.  In some cases, the smartphone will ask you to accept the pairing to it, in other cases the smartphone will pair to it without requesting your permission. The connection time and methods really depends on the brand and model.

* 'xy' is the 2 last alphanumeric digits of the mac address of your camera. If you have 2 LOOK-IT cameras, you can differentiate them with these digits.

When the app is open on Android®, the notification bar displays a green Android® icon. When the notification bar is dragged down, you will see that this icon is "LOOK-IT".
There is usually no problem to disable the notification for Look-It (via Settings, Notifications). But without it, you will not know if the LOOK-IT™ service is running or not

If your smartphone requires a security code to unlock it, the LOOK-IT™ camera can be set to type it in for you. When so, the process is safe and will not be visible. No one will be able to see it nor retreive it from the camera.
When adding a camera to your account, the process will ask you to enter your passcode. You can also set later by entering the "Camera Management" of your camera, Select Passcode Management and follow the instructions.
You can set a Passcode of 4 or 6 digits.

INSTALLATION VIDEO TUTORIAL

To view a detail instructions on how to first set up a LOOK-IT camera to an iPhone ® or Android® smartphone, click here: https://youtu.be/w7S0IepPnWg